If you find your self checking status and calling 1-800 number. Do your self a favor and ask for a service request next time you call if your claim has been sleeping in any prep stage, this will be seen and may prompt a faster response. They have to respond within 30 days with an explanation of why the claim hasn’t moved forward. Typically advancing your claim. No promises here but it has helped me in the past, and today I had one requested for a claim sleeping for 90 days and they allowed it. Just a tool that isn’t discussed often.